Think FM Solutions

The levels of service, flexible approach by the team and competitive pricing combine to make Mustang Washrooms our partner of choice for over 5 years now.

A great example of a service led forward thinking business, who help us deliver competitive advantage.

Malcolm Hills, Managing Director at Think FM Solutions

Service

The day before a scheduled visit, our engineers receive their job list via handheld devices, while clients are notified by email that service is due the next working day. This includes the engineer’s name and vehicle registration for added reassurance.

On arrival, the engineer logs a geo-tagged photograph to confirm they are on site. As each washroom unit is serviced, every item is individually scanned, forming part of our three-stage barcode monitoring system and ensuring full transparency throughout.

Scan

Every Mustang Washrooms unit is assigned a unique barcode, allowing us to maintain a real-time record of all services. As tasks are completed, each item is scanned to confirm the work has been carried out.

If an item or barcode is missing, a reason code must be logged, ensuring any issues are quickly identified and resolved. Once all items have been serviced and recorded, the process moves to the final stage: official sign-off, providing full accountability and peace of mind.

Sign

Once servicing and scanning are complete, the job is formally signed off and closed. The client then receives an email confirmation with proof of service, including time-stamped details and a digital signature.

Our barcode monitoring system ensures every item in every washroom is serviced exactly as it should be. This commitment to accuracy, transparency and high standards is what makes Mustang Washrooms a leading provider of washroom and hygiene services in the UK.